The brand and where to buy
Who is Aurélie Joliff?
Aurélie Joliff is a French jewelry designer combining elegance and whimsy.
Where to buy Aurélie Joliff jewelry?
• In our shop in Bordeaux: 38 Rue des Remparts, 33000 Bordeaux
• On our website: aureliejoliff.com
• From our retailers: map of points of sale available on our website
Orders and Customer Account
Why create a customer account?
To track your orders, save your addresses, and access exclusive benefits.
How do I pay for my order?
We accept payments by credit card, PayPal and other secure solutions.
Delivery
What are the delivery times?
Ships within 1 to 3 business days. Delivery in 2 to 7 days depending on destination.
Who is delivering my order?
You will receive an email with your tracking number, which will indicate which carrier is delivering your order.
Do you deliver internationally?
Yes, we deliver to many countries!
How do I track my order?
You will receive an email containing your tracking number upon shipment.
Returns & Problems
How do I return my order?
Returns possible within 14 days with original packaging. All information is available on our "Delivery & Returns" page.
What should I do if I receive damaged or incorrect jewelry?
Contact us with a photo and your order number.
Whom should I contact in case of a problem?
Phone: 05 56 38 49 27 Email: service-client@aureliejoliff.com
Jewellery, materials & care
Are my jewels guaranteed?
All our jewelry comes with a 1-year warranty against manufacturing defects.
What are my jewels made of?
Our jewelry is made of 24-carat fine gold-plated brass and semi-precious stones.
Is the jewelry hypoallergenic?
Yes, designed to minimize the risk of allergies.
Can we shower with our jewelry on?
Yes, but we recommend removing them to preserve their shine.
How many Buddhist bracelets should I wear?
Traditionally, 3, 5, or 7 are chosen, always odd numbers.
How do I care for and clean my jewelry?
For fine gold-plated brass, use a soft cloth to clean gently. Find all our detailed advice in our blog post.
Can certain pieces of jewelry be customized?
Yes, most of our models can be customized with all of our stones and enamels. The charms available in store are also customizable.